I bought a showcase from Bassett over 15 years ago and it still looks great with no signs of wear or fading. I had to wait 5 weeks for one of their service people to come and confirm that 4 of 6 chairs were damaged.
The salespeople were courteous and helpful. We love to hear the good, and pay special attention to problems. Vaughan-Bassett furniture uses high quality materials and techniques. Overall great place to work. Their beds are available with various storage options built in, this lets you make the maximum use of the space. Recently I had the opportunity to visit one of their stores recently out of nostalgia and it was well-kept with great lighting and tasteful, high quality furniture.
Not friendly from day one. I worked at Bassett Furniture full-time for less than a year. Be sure to check them out when shopping for bedroom furniture. Fortunately for me I did well in the position but it was still a very stressful situation month to month. Review #1749629 is a subjective opinion of poster. Each sales associate that assisted me was helpful, accommodated my special requests, offered design advice to suit my style, color preferences and budget. The salespeople are very knowledgeable about furniture. Always try and find a dealer you trust who can be accountable if something goes wrong.
THIS IS PER THE customer care guy!!!!! Recommend that 15% of the the purchase prices be withheld until after delivery and any needed repairs are completed.".
Doubtful.. Save the headache. Shop our latest catalog, with ideas for your home. Review #1555447 is a subjective opinion of poster. They currently employ 700 skilled workers to craft and create specialist pieces, unique to their collections.
This is unacceptable and needs to be fixed under warranty!! Excellent health insurance benefit package, 401k matching. It was very expensive and I wanted to protect my purchase.
Always talk through the warranty of your specific products so you know exactly what is and isn’t covered. Despite their ups and downs they’ve survived economic depressions and other challenges. I bought a showcase from Bassett over 15 years ago and it still looks great with no signs of wear or fading.
The company puts on a good front and everyone is very nice to your face but as soon as your sales drop the claws come out. That was 10 weeks ago. No more! Review #2164035 is a subjective opinion of poster. It’s worth noting that all claims or problems should be reported through your dealer. Rug Doctor Reviews 2020 – Reviews and Comparisons. Vaughan-Bassett have shown themselves to be an ethical company, who throughout their long history have kept to their American ideals. We value your privacy. I told them their phones do not work anf they were not surprised.
Picking the Best Shower Valve 2020 – Reviews and Comparison. The table did not get a lot of use in a household with only 3 busy adults, but over the next 6 months every time we would use it I would notice a new scratch.
Hours weren’t terrible, Wednesday though Saturday with the potential for ten hour days. I will recommend this place to my kids when they get out of college since their furniture will last their entire life. Got voice mail..left number for return call to order replacement knobs that are broke, I called and left 2 msg No call back yet..I purchased a dinning room table which, was delivered and assembled but, he didn’t install one of the runners so, now when we try to open and close table it’s a mission to say the least..That small steal runner wheel that goes inside the table is what helps the table glide freely..We shouldn’t have to struggle trying to open the table..specially after paying over 5g for it..please help 862-899-0207.
During my time here I have seen my management team go above and beyond to try to put each of us at eaze, and make sure we have all the needed resources to succeed. Our design consultants are ready to assist with your design decisions wherever you are comfortable. Overall, it was a great experience and I would highly recommend shopping at Bassett and working with Charles again. Each piece is expertly crafted by artisans who are well trained in the art of furniture making. Its location on this page may change next time you visit. The table has continued to get more awful with each use - I have to cover the top in order to use without damaging. Vaughan-Bassett also offer some unique staining options.
Two issues: response to correct the identified issues have not yet been started and are now three times longer that the promised time; the chairs are beautiful and significant room for better quality assurance in material selection exists. ConsumerAffairs is not a government agency. Contact Bassett Furniture Customer Service. Great working environment, not a high stress position.
I worked at Bassett Furniture full-time for more than 5 years. Vaughan-Bassett have one priority of keeping the customer happy. Sign up to receive our free weekly newsletter.
Jodi was very helpful in designing my couch and she was also very helpful in convincing me to purchase the furniture warranty, especially because we had gotten a new dog.
your couch looks like mine, i got the same run around, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. The only problem is she did not inform us of the problem with the leather back cushions. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I have shopped on separate occasions over a number of years for a dining room set with sideboard, kitchen chairs, and living room furnishings, including leather chairs, lamp, coffee table, side table, framed art, mirror and 2 area rugs. Managers.
I guess anything to make a sale. Doubtful.
Sent then and still no response. You'll be out a LOT less money! What advice would you give the CEO of Bassett Furniture about how to improve it? No one can customize like Bassett. Bassett is one of the most enjoyable job I’ve ever had. Customer service suggests using a pill remover every couple months. Now they have a 1 million square foot production facility based in Virginia.
For more information about PissedConsumer check out our They are very resourceful in helping you find the best furniture for your house.
How has Bassett Furniture responded to the COVID-19 outbreak? All Vaughan-Bassett furniture is 100% American and crafted within the country.
The finish was spotty and incomplete so I sent it back for "repair" right before the warranty period was up.
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Bought a 8000 dollar leather couch 2 years ago. 261 reviews from Bassett Furniture employees about Bassett Furniture culture, salaries, benefits, work-life balance, management, job security, and more. After graduating with a a degree in Interior Design, Brett is the go to guy for any interior design or remodeling questions! We think you will, too. MInd you, we have no young children and only adult using this couch.
Save my name, email, and website in this browser for the next time I comment. The seams separating. All three San Diego stores are franchise owned by one family, Owners are "Good Old Boys" Review #1762828 is a subjective opinion of poster.
Be very wary when dealing with the sales people...they get you coming and going. You are consistently learning and growing. They were CRAZY.
Most Bassett products are made in America. There is not enough filler in the back pillows. This will replace the current featured review for targeted profile. Unfortunately the wood selection for the chairs have splinters and other localized damage to the wood. Bought a custom dining table and 6 chairs in Oct. 2017.
The only problem is she did not inform us of the problem with the leather back cushions. They mean well, but have no idea whats going on in their stores. The feeling you get when you made the sale that you made someone happy.
Warehouse staff was fun and always professional. Bassetts delivery personal I give them a negative 5 I will never buy anything else from Bassett again and I will make sure everyone I know hears about the horrible experience I have had with you and your delivery management staff.
Last Updated June 10th 2019: Vaughan-Bassett create furniture specifically for the bedroom. The end result of the American hardwood and construction quality is furniture you can rely upon and be proud of.
Almost all of their furniture is built from solid hardwoods which makes it durable and reliable. I ahad tpo drive to the store (30 minutes each way) to pay. Shop online now, book a Virtual Appointment or Private In-Store Appointment. Vaughan-Bassett is one of the oldest brands on this list, as it was founded more than 100 years ago in 1919. Bassett Furniture Products and Services Reviews. Cynthia, the salewomen was kind and efficient. Review #1662569 is a subjective opinion of poster. We make more than 1000 deliveries every week across the nation. If you're lucky you will have your review before your raise shows up in your check.
THIS IS PER THE customer care guy!!!! I cannot say enough.
Emails, phone calls and way too much of my time has been spent on these chairs. I would not suggest this place to work unless you enjoy spending all your time at work for little compensation. Sometimes people are difficult and hard to deal with and takes a lot of patience.
Vaughan-Bassett stand behind their products by offering a 1 year warranty on their products. As we adapt to new health and safety guidelines, we are experiencing extended home delivery dates - we appreciate your patience and understanding.
Your dealer will then contact the manufacturer about any repairs or replacement parts.
We have since learned that these are sewn on to the back of the couch and Bassett DOES NOT finish the back of leather seat cushions.
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Very stressful. They are a great brand to deal with” - Dee R. There are concerns over quality and customer service when it comes to some of their units: “After waiting 8 weeks, which was the longer spectrum of the 6-8 week delivery window, I called the store to find out the status of my order only to be told that the furniture had been redirected” - Chris E. While delays and mistakes do happen in every company, they can be incredibly frustrating. Doesn’t matter how much they like you, how loyal you are, how hard working you are, or what circumstances are that impact results. The price level of this organization is high according to consumer reviews. This would not have been a problem, if just over one year into our use of this couch, the back cushions began to pull away. We purchased a Benchmade Table and Chairs (Bassetts own brand) which is considered 'custom' even though the only thing we chose was the color. Great product. Short lunch break, complicated commission and pay structure, low hourly pay. Brett E. is the Owner of BarterDesign.co. Review #1787986 is a subjective opinion of poster. The price is high, the quality and respect for my time is not. It stinks we have all the windows open and the fans on. Their furniture, while not the most expensive, always seemed very solid to me. Corporate is not entirely invested in their employees. They sold me an extended warranty but failed to tell me piling is excluded and that the fabric is prone to pilling. Why put Velcro only on one side of a fabric, when you always put 2 pieces to connect?? This would not have been a problem, if just over one year into our use of this couch, the back cushions began to pull away. Vaughan-Bassett Furniture Reviews and Complaints.
Always read the fine print...lesson learned. Bassett will send a their guy to fix but WILL NOT PAY TO HAVE IT DONE.
I wish I would've been advised of this problem. While Bassett Furniture outsource their production, Vaughan-Bassett keep it at home in the U.S, so the quality it much higher. Our content is intended to be used for general information purposes only. Read real customer ratings and reviews or write your own. How are the working hours at Bassett Furniture?
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